Terms of Purchase

Effective Date: October 24, 2026

Welcome to Restelux. These Terms of Purchase apply to all orders placed through our website, restelux.com.

By purchasing products from our Outdoor, Smart Mealtime, or Interactive collections, you acknowledge that you have read and understood these Terms of Purchase and agree to the terms applicable to your order, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Terms of Service.

If you do not agree with these Terms of Purchase, please refrain from placing an order through our website.

Nothing in these Terms of Purchase is intended to limit or exclude any mandatory consumer rights available under applicable law.

1. Eligibility to Purchase

By placing an order on our website, you confirm that:

• You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

• You have the legal capacity to enter into a binding agreement.

• All information submitted during checkout is complete, accurate, and up to date.

• You are authorized to use the payment method selected for your purchase.

• Your purchase complies with applicable laws and regulations in your country or region.

Customers are responsible for providing accurate billing, shipping, and contact information to help ensure successful order processing and delivery.

Where permitted by applicable law, communications with our customer support team may be retained for customer service, quality assurance, recordkeeping, or training purposes. Any recording of communications will be subject to applicable notice and consent requirements.

2. Privacy & Data Protection

Your personal information is collected, used, disclosed, and protected in accordance with our Privacy Policy and applicable data protection laws.

When purchasing from Restelux, we may process information necessary to complete your transaction and provide customer support, including:

• Customer name and contact information

• Billing and shipping details

• Order and purchase information

• Payment-related transaction details

• Customer service communications

This information may be used to process orders, arrange shipping, send order notifications, respond to customer inquiries, prevent fraud, and fulfill applicable legal obligations.

We may also use information for other purposes described in our Privacy Policy, subject to applicable law and your available privacy choices.

Our Privacy Policy may be updated from time to time to reflect changes in our services, business practices, technologies, or legal requirements.

We encourage customers to review our Privacy Policy for more information about how we handle personal information and the rights available to them.

Privacy Inquiries: support@restelux.com

3. Order Acceptance

Submitting an order through our website does not automatically mean that Restelux has accepted the purchase.

All orders are subject to review and acceptance.

We reserve the right to reject or cancel an order for legitimate reasons, including but not limited to:

• Product unavailability

• Payment verification problems

• Suspected fraudulent or unauthorized transactions

• Incorrect product pricing

• Technical or system errors

• Incomplete or inaccurate customer information

• Shipping restrictions or delivery limitations

• Circumstances preventing lawful fulfillment

Where reasonably necessary, we may request additional information to verify an order or payment before proceeding with fulfillment.

If an order is cancelled after payment has been collected, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment processing procedures and legal requirements.

We reserve the right to update product descriptions, prices, promotions, and availability on our website at any time.

However, changes to website listings will not automatically alter the terms of an order that has already been accepted, except where permitted by applicable law.

If you have questions regarding an order, please contact support@restelux.com and include your Order Number.

4. Product Information

At Restelux, we make reasonable efforts to provide accurate and helpful information about the pet products offered through our Outdoor, Smart Mealtime, and Interactive collections.

We aim to present product descriptions, specifications, photographs, and other relevant details as clearly as possible.

However, the appearance or characteristics of an actual product may vary slightly due to factors such as:

• Photography and lighting conditions

• Differences in device screens or display settings

• Manufacturing tolerances

• Minor production variations

• Natural variations in certain materials

Product descriptions, images, measurements, and specifications are provided to help customers make informed purchasing decisions.

Before placing an order, customers should carefully review:

• Product descriptions and intended uses

• Available sizes, colors, and variations

• Product measurements and specifications

• Materials and care instructions, where provided

• Suitability for their pet's size, age, and behavior

• Any relevant safety guidance or usage recommendations

Customers should select products appropriate for their pets' individual needs and use them according to the information provided.

Nothing in this section excludes applicable rights relating to products that are defective, misdescribed, or otherwise fail to meet mandatory legal requirements.

5. Pricing Errors

We make reasonable efforts to keep product prices and promotional information accurate.

However, occasional pricing errors may occur because of technical, administrative, or system-related issues.

If a product is displayed at an incorrect price, Restelux may contact the customer to explain the error and, where legally permitted, cancel an affected order before shipment.

If payment has already been collected for an order that is subsequently cancelled because of a confirmed pricing error, the amount paid for that order will be refunded to the original payment method.

Product prices, discounts, and promotions may be changed or discontinued from time to time.

The final amount payable, including applicable shipping charges and taxes calculated at checkout, will be displayed before the customer completes the purchase.

Any rights or obligations arising from an accepted order will be determined in accordance with applicable law.

6. Inventory & Delivery

Product availability information displayed on our website is updated as part of our normal business operations.

However, inventory information may not always reflect real-time stock levels.

Orders are generally processed according to the timeframes stated in our Shipping & Delivery Policy.

Our standard shipping information is:

• Order Processing Time: 1–3 business days

• Standard Shipping Fee: USD $5.99 per order

• Estimated Delivery Time: 10–20 business days after shipment

Actual shipping charges and available delivery options will be shown during checkout.

Delivery estimates are provided as a general reference and may vary depending on the destination and circumstances beyond our reasonable control, including:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Transportation interruptions

• High shipping demand

• Other logistical difficulties

If an item becomes unavailable after an order has been placed, we will notify the customer and arrange an appropriate refund or order adjustment.

Customers should refer to our Shipping & Delivery Policy for additional information about order processing, shipment tracking, delivery issues, and order modification requests.

Any mandatory consumer rights relating to delivery, delays, or non-delivery remain unaffected.

7. International Orders

Restelux offers shipping to supported countries and regions.

Customers placing orders for international delivery acknowledge that:

• Product availability may differ depending on the destination.

• Shipping services and delivery estimates may vary between countries and regions.

• Product packaging or documentation may differ depending on the manufacturer or fulfillment location.

• Certain product instructions or informational materials may be provided in English.

• Products may be subject to applicable import restrictions or customs procedures.

Customers should review relevant product information and any import restrictions applicable to their destination before placing an order.

If we determine that an order cannot be fulfilled because of shipping restrictions, legal requirements, or carrier limitations, we will contact the customer and arrange an appropriate refund where required.

Nothing in this section limits any mandatory rights or protections available to international customers under applicable law.

8. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, value-added tax (VAT), brokerage fees, or other government-imposed charges.

Unless specifically stated otherwise during checkout or required by applicable law, these charges may not be included in the product prices displayed on our website.

Where applicable, customers may be responsible for paying:

• Import duties

• Customs clearance charges

• Value-added tax (VAT)

• Local import taxes

• Brokerage or handling fees imposed by customs authorities or carriers

Any charges collected directly by customs authorities or shipping carriers are generally separate from the product purchase price unless otherwise indicated.

The amount and applicability of these charges depend on the laws and import procedures of the destination country.

We recommend that customers review applicable customs and tax requirements before placing international orders.

Where taxes or import charges are required to be collected by Restelux at checkout, the relevant amounts will be included in the order total as applicable.

9. Governing Law

These Terms of Purchase and any separate agreements through which Restelux provides products or services will be governed and interpreted in accordance with applicable laws.

Restelux is operated by Qnyuer Czberw keuvy INC, a corporation registered in the State of Colorado, United States.

To the extent permitted by applicable law, these Terms may be governed by the laws of the State of Colorado.

However, because we may provide products to customers in different states, countries, and regions, customers may also benefit from mandatory consumer protection rights under the laws of their place of residence.

Nothing in these Terms of Purchase is intended to exclude, restrict, or override consumer rights that cannot legally be waived or limited.

If any provision of these Terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Contact Information

If you have questions about these Terms of Purchase, product information, payments, order processing, or purchases made through Restelux, please contact our customer support team.

To help us assist you efficiently, please include your Order Number and the email address associated with your purchase when contacting us about an existing order.

Brand Name: Restelux

Company: Qnyuer Czberw keuvy INC

Customer Support Email: support@restelux.com

Customer Service Phone: +1 620-583-2905

Registered Business Address:

1326 Emerson St
Denver, CO 80218
United States

Official Website: restelux.com

Thank you for choosing Restelux.

We appreciate your trust and strive to provide a transparent, convenient, and reliable shopping experience.

Restelux — More Love. Happier Pets. Brighter Days. 🐾